Contact Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to point us towards a site we haven't covered yet? This page explains how to reach the Fast Payout Casino UK team and what we can realistically help with.
How to reach us
The best way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though busier periods can occasionally stretch that out a little.
What we can help with
- Corrections or updates to information about any brand featured on the site, including Betmica, Kikibet, Betninja and the other operators listed in our rankings
- Questions about how we assess and rank casinos not on GamStop
- Feedback on your own experience with a listed site, whether that's a welcome offer, a payment method, or the games on offer
- General enquiries about the site, our content, or how the pages fit together
What we can't help with
We're an independent comparison site, not a casino operator, a payment provider, or a regulator. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or adjust a bonus balance — those matters sit entirely with the casino you've signed up to, and their own customer support team is the right first port of call.
Similarly, if you're looking for help managing your gambling, including how self-exclusion tools work outside the standard GamStop scheme, our Responsible Gambling page is a better starting point than a support email, and can point you towards organisations set up specifically for that kind of support.
Before you write in about a specific casino
If your question relates to a particular brand's terms, payment timings, or bonus conditions, it helps to check our full write-ups first — details can change between our reviews and when you sign up, so always confirm current terms directly with the casino too. Our Non GamStop Casinos - Best Online Casinos UK page has the latest comparisons and rankings if you need a refresher before reaching out.
Who's behind this site
You can find more on how we approach reviews, what informs our ratings, and the standards we hold ourselves to on our About Us page. Our Terms and Conditions page covers the legal basis on which the site operates, including how commercial relationships with casino brands work and how they don't influence our rankings.
A quick note on tone
We're happy to hear from readers who disagree with a rating, think we've missed something, or simply want to flag a new site worth looking at. Keep it civil, give us as much detail as you can (screenshots help if you're reporting an issue with a specific brand), and we'll do our best to look into it properly.